Service & Support
Everything you need to know about AutoShot products, shipping, and support.
Frequently Asked Questions
How does AutoShot's tap-to-sync technology work?
Is AutoShot compatible with my existing detonators?
What is the maximum number of receivers per blast?
How accurate is the timing control?
Can AutoShot be used underground?
What certifications does AutoShot have?
How long does the battery last on receivers?
What training is required to use AutoShot?
Shipping
Because AutoShot components are classified as non-explosive, they can be shipped via standard commercial carriers to virtually any location worldwide—no hazmat restrictions, no special permits required.
Standard Shipping
7-10 business days via commercial carrier
Available worldwide
Freight/Bulk Orders
Custom logistics for large deployments
Contact sales team
For shipping quotes on bulk orders, contact josy@autostemtechnology.com
Warranty
AutoShot products are built to withstand the demanding conditions of mining and quarrying operations. We back our quality with comprehensive warranty coverage.
Control Units
2 Years
Full coverage against manufacturing defects. Includes display, electronics, and housing.
Wireless Receivers
1 Year
Coverage for manufacturing defects under normal operating conditions.
What's Covered
- Manufacturing defects
- Component failures
- Software/firmware issues
- Free technical support
Not Covered
- Physical damage from misuse
- Unauthorized modifications
- Normal wear and tear
- Damage from improper storage
For warranty claims, contact lisa@autostemtechnology.com with your serial number and description of the issue.