Service & Support

Everything you need to know about AutoShot products, shipping, and support.

Frequently Asked Questions

How does AutoShot's tap-to-sync technology work?
Simply tap the handheld control unit to each wireless receiver to instantly transfer delay settings. The encrypted wireless connection ensures secure data transfer without any cables or complex programming required.
Is AutoShot compatible with my existing detonators?
Yes. AutoShot features open architecture compatibility, meaning it works with nonel (shock tube) and electric detonator assemblies from any supplier. You can continue using the systems and brands you already trust.
What is the maximum number of receivers per blast?
AutoShot supports up to 8,000 receivers per blast, making it suitable for operations of any scale—from small quarry shots to large-scale mining operations.
How accurate is the timing control?
AutoShot delivers timing precision as low as 1 millisecond, giving blasters complete control over their blast sequences for optimal fragmentation and vibration control.
Can AutoShot be used underground?
Absolutely. AutoShot is designed for both above-ground and underground blasting operations. The wireless communication works without line of sight, making it ideal for tunneling, underground mining, and confined spaces.
What certifications does AutoShot have?
AutoShot is classified as non-explosive, making it transportable anywhere in the world. The system meets international safety standards and has been certified for use in major mining jurisdictions globally.
How long does the battery last on receivers?
AutoShot receivers feature a 24-hour standby time, ensuring they remain ready throughout extended blast preparation periods.
What training is required to use AutoShot?
AutoShot's intuitive interface requires minimal training. Most operators become proficient within a single training session. We provide comprehensive onboarding and ongoing support for all customers.

Shipping

Because AutoShot components are classified as non-explosive, they can be shipped via standard commercial carriers to virtually any location worldwide—no hazmat restrictions, no special permits required.

Standard Shipping

7-10 business days via commercial carrier

Available worldwide

Freight/Bulk Orders

Custom logistics for large deployments

Contact sales team

For shipping quotes on bulk orders, contact josy@autostemtechnology.com

Warranty

AutoShot products are built to withstand the demanding conditions of mining and quarrying operations. We back our quality with comprehensive warranty coverage.

Control Units

2 Years

Full coverage against manufacturing defects. Includes display, electronics, and housing.

Wireless Receivers

1 Year

Coverage for manufacturing defects under normal operating conditions.

What's Covered

  • Manufacturing defects
  • Component failures
  • Software/firmware issues
  • Free technical support

Not Covered

  • Physical damage from misuse
  • Unauthorized modifications
  • Normal wear and tear
  • Damage from improper storage

For warranty claims, contact lisa@autostemtechnology.com with your serial number and description of the issue.